In improving our services, we always take into account customer feedback, changing needs, and seek to find new opportunities to enhance the customer experience. Therefore, this time, starting from March 1, 2024, we are suspending the operation of the accumulation discount system ON so that in the near future, we can offer even more valuable additional benefits to our most loyal customers. We believe that these benefits will allow you to enjoy CityBee journeys even more frequently.
In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.
Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.
ATTENTION!
When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.
An example of the filled out accident statement:
In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;
In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;
In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.
You can also fill out the accident statement online:
In Lithuania https://draudimoivykiai.lt/;
In Latvia https://www.ltab.lv/spapp/;
In Estonia https://pood.seesam.ee/et/claims/mtplclaim.
Inform us by phone and a CityBee superhero will help you!
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
If the culprit is another road traffic participant you will not have to pay for the damage that our company has experienced.
If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage our company has experienced. The maximum amount of compensatory damages is €600.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence. The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
You can cancel a trip that you have created at any time before the start of the trip.
You can do this in the app, in the BeePool section, by selecting the trip you want to cancel and clicking “Cancel trip”.
Please note that the driver must personally contact all passengers whose reservations he has confirmed and adjust the conditions of the new trip.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
ON level is determined automatically on the first day of each month, by adding up the amounts you’ve actually paid for the services during the previous 3 months using “pay as you go” and trip package pricing, when services are paid for by payment card and/or funds in an electronic wallet.
There are three ON levels :
ON1 – a 3% cashback is given for every trip – after spending 0 EUR – 210,99 EUR in the last three months;
ON2 – a 5% cashback is given for every trip – after spending 211 EUR – 450,99 EUR in the last three months;
ON3 – a 7% cashback is given for every trip – after spending 451 EUR or more in the last three months.
The level does not change during the current month – it recalculates on the first day of each calendar month. For example, in December, you are in the ON1 level, and you are entitled to a 3% discount, but, in the last three months, including December, you had spent 250 EUR on CityBee mobility services, so on the 1st of January, you will be assigned to the ON2 level, and during January you will get a 5% discount.
Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon is located first from the left side in the main menu section of the application. When you click on the icon and activate the radar, it will turn orange.
The minimum radar distance is 100m, the maximum – 800m.
The radar function has two modes:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Other details:
The radar function will continue to work even if the car is reserved until the user turns it off manually. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.