If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
After selecting the BeePool icon, press “Create trip” and fill in all the necessary information: the starting point and destination of the trip, the departure time, the price per person and the number of available seats in the car. You can also add an additional comment about your travel expectations or other important information. When you’re done entering information, click „Create“.
The only thing remaining to do is to wait for the seats in the vehicle requests from fellow passengers. Do not delay to approve the requests you receive.
All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.
You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy vignette if the vehicle weights more than 3500kg.
You can purchase the vignette here: https://www.teetasu.ee/
If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.
The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
Please note that this service is provided in Lithuania and Estonia.
Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):
Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;
Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
Fiat 500e: warm summer in the city – 240km, out of the city – 180km, cold winter in the city – 190km, out of the city – 140km
For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.
VW Crafter, VW e- Crafter and MAN TGE
Cargo area measurements:
Length – 3201 mm.;
Height – 1961 mm.;
Width – 1832 mm.;
Width between wheelhouse – 1380 mm..
VW Crafter load capacity is up to 1411kg.
VW e- Crafter load capacity is up to 950kg.
Renault Master
Cargo area measurements:
Height – 1894 mm.;
Width – 1765 mm.;
Length – 3733 mm.
Car measurements:
Height – 2488 mm.;
Width – 2470 mm.;
Length – 6225 mm.
Load capacity is up to 1434kg.
Ford Transit
Cargo area measurements:
Height – 1886 mm.;
Width – 1784 mm.;
Length – 3494 mm;
Width between wheelhouse – 1392mm.
Car measurements:
Height – 2547 mm.;
Width – 2059 mm.;
Length – 5981 mm.
Load capacity is up to 1220kg.
When reserving a car, you have two options:
1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.
2. Extended reservation – a car can be reserved for more than 15 minutes.
In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.
If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.
When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.
If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 6546;
Contacts in Estonia: +372 600 0160.