If the barrier did not open automatically, call the airport information line (+372) 605 8888. If you still had to pay for parking yourself, please keep the receipt so that we can refund you the amount paid for parking.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
Currently, CityBee offers a long-term car rental, and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.
How long can a person use a car?
The maximum length of a reservation is 28 days. If you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.
What is the amount of time you will be charged for a trip when an individual uses the car?
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.