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How to get started with CityBee and what do you need to sign up? Is signing up for CityBee paid? Do you apply any membership fees? How long does it take to register? Can legal entities (companies) sign up for CityBee?
Use of CityBee cars
Payment and fees
How is the cost of a trip calculated? Do you need to pay for the fuel? How to refill? How should I link a payment card to make a successful payment? How to pay for CityBee services? Are there any extra fees for using a CityBee service? Can bikes be used by minors? And what should I do if I cause damage to the car?
Are CityBee cars insured? What to do in the event of a car accident? What to do if the car breaks down?
How to start using bikes? How and where should I take a bike from? How much does it cost to use a bike? Can one person take several bikes on his/her name? How should I return a bike? Can bikes be reserved? Can persons under the age of 18 use bikes? Do I have to add a driver’s license to use bikes? What weight can a bicycle or its bag hold? Can I stop with a bike outside a zone for a short time? / Should I lock a bike?
I forgot my personal belongings in a car. What should I do? Can I carry children? Can I carry pets? I found the car damaged/dirty. What should I do? What are CityBee cars? Is smoking allowed in cars? Should I wash a CityBee car? What should I do if I find a car damaged? What should I do in case of an accident? Can I travel abroad with CityBee?
What to do if the car gets dirty during a long-term reservation? How does long-term car reservation work for individuals? How does long-term car reservation work for legal entities? When can we request an advance payment for a long-term car reservation? What will happen when I need to replace the seasonal tires or perform technical maintenance, etc.? Do I need to wash the car myself? What to do if the windshield washer fluid or oil is finished? What do I need to do if I want the car interior cleaned?
Where to leave / take scooters? What to do if the scooter runs down during the trip? From what age can I drive a scooter? Why is the location of the scooter sometimes shown incaccurate in the app? What to do if my money was transferred, even though I didn't use a scooter? Is the scooters reservation available? How to start / end my trip with scooter? Where can I drive the scooter? What else should I know about scooters?
Can one person take several bikes on his/her name?
CityBee car or bike sharing services can only be used by the person who has signed up and started his/her trip with the selected vehicle. One user can take one vehicle.
Updated September 23, 2020