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Registration
How to get started with CityBee and what do you need to sign up?
Is signing up for CityBee paid? Do you apply any membership fees?
How long does it take to register?
Can legal entities (companies) sign up for CityBee?
Use of CityBee cars
Payment and fees
How is the cost of a trip calculated?
Do you need to pay for the fuel? How to refill?
How should I link a payment card to make a successful payment?
How to pay for CityBee services?
Are there any extra fees for using a CityBee service?
Can bikes be used by minors?
And what should I do if I cause damage to the car?
Insurance
Are CityBee cars insured?
What to do in the event of a car accident?
What to do if the car breaks down?
Bikes
How to start using bikes?
How and where should I take a bike from?
How much does it cost to use a bike?
Can one person take several bikes on his/her name?
How should I return a bike?
Can bikes be reserved?
Can persons under the age of 18 use bikes?
Do I have to add a driver’s license to use bikes?
What weight can a bicycle or its bag hold?
Can I stop with a bike outside a zone for a short time? / Should I lock a bike?
Other questions
I forgot my personal belongings in a car. What should I do?
Can I carry children?
Can I carry pets?
I found the car damaged/dirty. What should I do?
What are CityBee cars?
Is smoking allowed in cars?
Should I wash a CityBee car?
What should I do if I find a car damaged?
What should I do in case of an accident?
Can I travel abroad with CityBee?
Long-term rent
What to do if the car gets dirty during a long-term reservation?
How does long-term car reservation work for individuals?
How does long-term car reservation work for legal entities?
When can we request an advance payment for a long-term car reservation?
What will happen when I need to replace the seasonal tires or perform technical maintenance, etc.?
Do I need to wash the car myself?
What to do if the windshield washer fluid or oil is finished?
What do I need to do if I want the car interior cleaned?
Informacija nukentėjusiems nuo duomenų vagystės
Kaip pasikeisti slaptažodį
Kaip sužinoti, ar mano duomenys buvo pavogti?
Kokie duomenys buvo pavogti?
Ar yra pavojus, kad gali būti pasinaudota mano mokėjimo kortele ar vairuotojo pažymėjimu?
Ką turėčiau daryti, jei mano duomenys buvo pavogti?
Ar dabar saugu naudotis „CityBee“?
Kur gauti daugiau informacijos, jei nukentėjau nuo duomenų vagystės?
Do you need to pay for the fuel? How to refill?
When using CityBee, you do not need to pay for the fuel - you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations' card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

PIN code of the payment card is provided on the card. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).
