What is the BeeChill fee?

Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.

The BeeChill is a financial responsibility fee is applied to all ‘Flexible’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.

This fee is intended to cover any damage caused to the vehicle as a result of an accident for which you are responsible.

However, BeeChill does not apply in any of the cases listed in Section 7.17 of our Terms of Use. Below are some of the most common examples:

• if the accident is not reported;

• if the accident occurred while driving under the influence of alcohol or drugs;

• if the accident resulted from a serious violation of traffic regulations;

• or in any other cases specified in Section 7.17 of the Terms of Use.

For complete information about the application of BeeChill and all applicable exceptions, please refer to Section 7.17 of our Terms of Use.

How to purchase and activate the CityBee subscription?

To subscribe to CityBee, open the CityBee app and go to the ‘Subscription’ section. Choose the plan that best suits you from the available options. The plan cost will be automatically charged to the payment card linked to your CityBee account. Once the payment is successful, you’ll receive a confirmation email. The purchased plan will be activated immediately and will be valid for 30 days.

I found the car damaged/dirty

From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).

1. Make a short inspection of the car;

2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;

3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!

If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.

If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.

You can contact us here:

LT- info@citybee.lt

LV- info@citybee.lv

EE- info@citybee.ee

Account deletion

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

CityBee car broke down

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.

What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are situations where BeeChill protection does not apply – the full list of BeeChill exclusions can be found in Section 7.17 of our Terms of Use. BeeChill does not apply in any of the cases listed in Section 7.17.

Below are some of the most common examples:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

Refund

With CityBee, you can easily request a refund right in the app – no need to send emails or fill out forms.

How it works

Open the app, go to the menu, find Trip history, choose your trip, and tap Refund.

Select what the refund is for – fuel, AdBlue, parking, or your trip experience.

Add the required information.

For fuel, AdBlue, or parking – upload a photo of the receipt.

For trip experience – write a short explanation.

Check that everything is filled in and submit your request. Once it’s sent, you’ll see a confirmation message and the request will appear in the Help section. You can also follow the progress of your request in the Help section. Any updates or replies from our Support team will be shown there.

Make sure you’re using the latest version of the app to access this feature. If you have any questions, reach out via CityBee app or via email at info@citybee.lv

Please note that refunds can only be made to a bank account in the name of the CityBee profile owner who made the reservation.

What should I do if I don’t want to use up the trip from the subscription plan?

About Us

A new approach to mobility

CityBee aims to create a cleaner and more open city. How? One CityBee car that can be shared can replace up to 12 private cars that most of the time stand still and fill neighborhoods and streets.

Get App To Ride

Some metrics

3 Baltic States

And more than 15 cities including Vilnius, Riga and Tallinn!

Hundreds of cars

And all of them come to fleet brand new!

More than 10 million trips in Lithuania!

Over 800,000 users all over Lithuania!

History

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

Have questions?

Visit the FAQ page and check the answers to the Frequently Asked Questions.

Everything you need is CityBee app!

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