You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.
During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.
You can view the van zones in the CityBee app.
If the car is parked in a private paid parking lot (for example., Citypark, Europark, minus these exceptions), the driver pays the parking fee independently.
All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.
You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy vignette if the vehicle weights more than 3500kg.
You can purchase the vignette here: https://www.teetasu.ee/
The driver may ask fellow passengers to cover part of the travel expenses. Reimbursement of travel expenses is based on an agreement between the driver and fellow passengers.
The maximum length of a reservation is 28 days if you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.
In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:
Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back
CityBee will return the funds to your personal account within a week.
Important:
Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.
Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.
Green zone
You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.
Yellow zone
Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.
Red zone
CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.
All Citybee zones can be found in the app on the main map.
After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.
When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.