If you find a CityBee car dirty or damaged (if the damage is not marked with an orange “Reported” sticker), please report the damage in the app by pressing the Report a problem button before starting the trip.
Also, it is possible to notify us about the condition of the car by sending a photo and car number in the application chat.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Danske bank: No additional activation of the secure internet shopping is required.
6. Citadele bank: No additional activation of the secure internet shopping is required.
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, info@citybee.lt;
CityBee Latvia contacts: +371 27265460, info@citybee.lv ;
CityBee Estonia contacts: +372 600 0160, info@citybee.ee.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you need to keep the car reserved for longer – you can choose to extend your reservation by clicking “Extend the reservation”.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting “Unlock” in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
As of 14 March 2024, we are changing the boundaries of certain CityBee parking zones in Vilnius city and district municipalities. These updates aim to offer customers more vehicles where they need them most. Please note that from that date onwards, you will no longer be able to end your trip with a CityBee car in the following locations:
Račių str., Vilnius
Centrinė str. 62, Galgiai, Vilnius
Mokyklos str., Didžioji Riešė
Pilaitės sodų str., Buivydiškės
Plytinės str., Dvarčionys
Savanorių pr. 178A, Vilnius
Smėlynės 3-oji g., Nemenčinės pl., Vilnius
Sostena, savanorių pr., Vilnius
Thermo Fisher, V. A. Graičiūno str. 8, Vilnius
Tokvila, Savanorių pr. 278, Vilnius
Transekspedicija, Galinės str., Vilnius
Transtira, Vilniaus str., Grigiškės
Vilniaus automechanikos ir verslo mokykla, Bukiškės
Baltijos ir Amerikos klinika, Nemenčinės pl., Vilnius
Vilnius Tech, Plytinės str., Vilnius
Melga, Savanorių pr., Vilnius
Savanorių pr. (next to Sausupio str.), Vilnius
Vaduvos str., Vilnius
Vaivadiškių str., Tarandė, Vilnius
Skersinės str., Vilnius
Molėtų pl. 49, Vilnius
Mozūriškių str., Vilnius
Žarijų str., Vilnius
If you have any comments or suggestions about CityBee parking zones, please contact our customer service team at info@citybee.lt or via the app.
CityBee bees are new (not older than 2 years), technically sound cars. Including the practical Toyota Yaris, the comfortable Nissan Qashqai, and the cargo Ford Transit. You can see the models of cars currently in CityBee Park here:
CityBee park in Lithuania https://citybee.lt/lt/transportas;
CityBee park in Latvia https://citybee.lv/en/transport/;
CityBee park in Estonia https://citybee.ee/en/transport/.
IN LITHUANIA:
During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.
IN ESTONIA:
During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.
NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.
Tallinn
• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn
• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn
• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn
• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn
• Smuuli Jazz Pesutänav – Punane 43, Tallinn
• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn
• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn
Viimsi
• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi
Tartu
• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu
• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu
• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu
The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.
To enter the car wash you need to wait operators signal.
NB! Make sure your vehicle’s number plate is readable.