If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
At the beginning of every month, you will be informed about the ON level assigned to you in the CityBee application. Also, information about your current ON level can always be checked in the “CityBee ON” section in the CityBee application, which you can find by pressing “Menu”.
Don’t rush to use accumulated ON coupons in February! Even after the suspension of the accumulation discount system ON on March 1 of this year, you can still use all accumulated discount coupons within three months from the day of receiving them – the expiration date remains unchanged.
All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.
You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy vignette if the vehicle weights more than 3500kg.
You can purchase the vignette here: https://www.teetasu.ee/
Please note that this service is provided in Lithuania and Estonia.
Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):
Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;
Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
Fiat 500e: warm summer in the city – 240km, out of the city – 180km, cold winter in the city – 190km, out of the city – 140km
For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
ON level is determined automatically on the first day of each month, by adding up the amounts you’ve actually paid for the services during the previous 3 months using “pay as you go” and trip package pricing, when services are paid for by payment card and/or funds in an electronic wallet.
There are three ON levels :
ON1 – a 3% cashback is given for every trip – after spending 0 EUR – 210,99 EUR in the last three months;
ON2 – a 5% cashback is given for every trip – after spending 211 EUR – 450,99 EUR in the last three months;
ON3 – a 7% cashback is given for every trip – after spending 451 EUR or more in the last three months.
The level does not change during the current month – it recalculates on the first day of each calendar month. For example, in December, you are in the ON1 level, and you are entitled to a 3% discount, but, in the last three months, including December, you had spent 250 EUR on CityBee mobility services, so on the 1st of January, you will be assigned to the ON2 level, and during January you will get a 5% discount.
Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
The driver may ask fellow passengers to cover part of the travel expenses. Reimbursement of travel expenses is based on an agreement between the driver and fellow passengers.
IN LITHUANIA:
During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.
IN ESTONIA:
During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.
NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.
Tallinn
• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn
• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn
• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn
• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn
• Smuuli Jazz Pesutänav – Punane 43, Tallinn
• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn
• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn
Viimsi
• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi
Tartu
• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu
• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu
• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu
The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.
To enter the car wash you need to wait operators signal.
NB! Make sure your vehicle’s number plate is readable.