You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
If you also want to use the car sharing service, you must confirm the validity of your driver’s license.
You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.
First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.
Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.
Attention! We only accept photocard driver’s licences.
We understand that the accumulation discount system ON has become a part of your journeys, and we are delighted about that. However, February 29th of this year is the last day of ON operation. There won’t be a level recalculation in March, but all the accumulated coupons can still be used as usual – within three months from the day of receiving them. We believe that the soon-to-be-introduced value proposition will bring you as much joy and allow you to travel with CityBee even more frequently!
Signing up for CityBee is free. And no membership fees are applied.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
All private CityBee clients (individuals) who have agreed to the CityBee Terms of Use and have used CityBee mobility services in the last three months are included in ON.
Clients who have added a company payment card to their accounts and receive invoices on behalf of the company, are also included in ON.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
ON is a cashback discount system that will return part of the amount spent on CityBee services to you after each trip in the form of discount coupons. You can use the discount coupons for your future trips to save money.
The discount size you get depends on the ON level assigned to you. ON level is determined automatically on the first day of each month, by adding up the amounts you’ve actually paid for the services during the previous 3 months using “pay as you go” and trip package pricing, when services are paid for by payment card and/or funds in an electronic wallet.
Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.