Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
Smoking is prohibited in CityBee cars. A fine for smoking in a car is €70.
By registering in the CityBee application, you confirm that you have read and agree to the terms of use and privacy policy. If you had not done that, you would not be able to use CityBee services.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
In improving our services, we always take into account customer feedback, changing needs, and seek to find new opportunities to enhance the customer experience. Therefore, this time, starting from March 1, 2024, we are suspending the operation of the accumulation discount system ON so that in the near future, we can offer even more valuable additional benefits to our most loyal customers. We believe that these benefits will allow you to enjoy CityBee journeys even more frequently.
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned).
The minimum trip price (it’s size) for each car is indicated in the App.
Discounts are not applicable on the minimum trip price.